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The latest reports from users having issues in Austin come from postal codes 78704, 78705, 78767, 78713, 78741, 78723, 78745 and 78744.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 263,738 ratings
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Problems in the last 24 hours in Austin, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Austin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Austin, Travis County, Texas
The most recent Spectrum outage reports came from the following cities:Austin, Pflugerville, Manchaca, Del Valle and Manor.
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| City | Problem Type | Report Time |
|---|---|---|
 Austin | Total Blackout | |
| Austin | Internet | |
| Pflugerville | Internet | |
| Austin | Internet | |
| Austin | Internet | |
| Pflugerville | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Austin, Texas
Latest outage, problems and issue reports in Austin and nearby locations:
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (6) After that the problems continued. I was told to get new cable modem. Continued problems. Then told that the store didn’t process the new box correctly so I was sent to go trade out boxes again
- Marie Fischer (@MarieFi06826444) reported fromAustin, Texas
@Ask_Spectrum just want to CANCEL@OUR HOME PHONE SERVICE. DONTVTEL ME GO ONLINE I TRIED NO OPTION TO DISCONNECT PHONE SERVICE
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (7) The problems continued. More calls. The issue was identified as now being that I was still on a TimeWarner legacy package. After being passed around to different call centers, I spend over an hour getting switched to a Spectrum package
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (10) I get a rep in Billing who walks through process of converting me to a Spectrum package. She ensures that it has happened and stays on line as equipment is rebooted. Well, guess what Internet service is still having problems ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (2) I have been a longtime TimeWarner customer with few problems, especially on Internet. I was a SignatureHome package so when there were issues they were promptly addressed ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (13) Some other notes - your automated system will always say “I’m not showing an outage in your area”, yet I’ve told the reps that multiple people in neighborhood have been actively complaining on NextDoor about similar issues.
- Jordan ⚧(She/Her) Is Trans and YOU CAN'T STOP HER (@ParchmentScroll) reported fromAustin, Texas
@kingscott_89 Well, ****. TWC told me I qualified for unemployment then they never paid me so I'm just lucky she was able to pay us a few times in the interim.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (12) As I type this I’m once again on hold for support (and obviously it’s a long hold as I can keep typing all these posts) ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (8) Well the problems continued. More calls, only for Tech Support to tell me that my package had not been converted. I ask if I’m going to have to go through the whole process again - rep says “I’ll make sure you get to the right people”
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (5) I’ve had two tech visits. The first time after confirming no issues in house he said there was issue at the tap and he would have to put work order in. When problems continued I called and another tech sent out. first tech never entered work order
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (9) Guess what, I get sent to wrong group, who then gives me a number to call. I call that number to get a outside “Solutions” group who would not stop trying to sell me equipment protection plan. I hang up and call in again ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (4) I have probably called into support line approximately a dozen times. Often having to wait up to an hour or even longer to get through.
- A K (@gigabyte10100) reported fromAustin, Texas
@Ask_Spectrum In the meantime I have received multiple emails from Spectrum with a change of service confirmation with voice identified as the changed service. Dude, I’d rather have the line working than an email. I have no choice but to wait.
- Victor (@victornfriends) reported fromAustin, Texas
why are ISPs so terrible @Ask_Spectrum @GetSpectrum
- Rachel Elsberry (@Rachel_Elsberry) reported fromAustin, Texas
TWC: I have emailed, called and mailed documents to you about the amount of my benefits as I was a freelancer in 2019. It’s crickets. I need help.@TXWorkforce
- Johnny Boy (@ThatKiddJohn1) reported fromAustin, Texas
@GetSpectrum fix your sh*tty ******* service it’s been hours already
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (11) Please note that throughout this process which has been hours and hours of my time, the reps and techs always confirmed that there were problems with YOUR network ...
- Koffff (@popitlikeahoodx) reported fromAustin, Texas
Cable hasn’t been working for 12 hours now. This is why I never pay my bill on time @Ask_Spectrum 🙄
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (3) The issues am started when a notice went out about “upgrades” in our neighborhood in Austin TX. Nothing but problems since.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (1) I cannot begin to tell you how challenging it has been to get my Internet problems fixed over the last eight weeks, but let me try ...
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- virgin woolf (@virgin__woolf) reported
@Ask_Spectrum when will the outage in 11220 be fixed?
- Miguel C (@miguel_hack1) reported
@HashiraSlim @GetSpectrum No refunds for the no service, mbps are 0 both uploads and downloads. Spectrum mocks at our faces.
- Lady Havoc (@LadyHavoc97) reported
@GetSpectrum - KEEP YOUR GOONS OFF MY PORCH. I’ve been on your no-knock list for months and just re-signed up on it. Your service here was **** and couldn’t support one person working from home, much less two. We don’t want your service. EVER.
- Niquita Davis (@NiquitaLynn) reported
@GetSpectrum customer service is absolutely HORRIBLE. Store manager has the worst service I have ever experienced store gave us package with equipment missing made us drive there 3 times with gas prices 4 dollars per gallon. I missed a whole day of work. Did not even apologize.
- Miguel C (@miguel_hack1) reported
@saymynameCHEVY @Ask_Spectrum @Ask_Spectrum still no clue how to fix your issue with providing internet 5G or 2G? Why do you scam people charging their bill monthly if your service work only few days and the rest of the month is out?
- Donnie Fetter (@DonnieFetter) reported
"0" That's the number of f---s @GetSpectrum gives about customer service. After multiple lies and blanket stupidity, they quite literally just extorted me.
- Doug Perez (@PokeTrainerDoug) reported
@Ask_Spectrum just informed that I won’t have Wi-Fi for 150 days due to permits. I’m bundled with a cell and streaming service how does this change billing and length of deal? Am I expected to pay for service I don’t have ? Do I still get discounts for cell service?
- Niquita Davis (@NiquitaLynn) reported
@GetSpectrum PISS POOR!
- Miguel C (@miguel_hack1) reported
@Ask_Spectrum still no clue how to fix your issue with providing internet 5G or 2G? Why do you scam people charging their bill monthly if your service work only few days and the rest of the month is out?
- dizzz (@dizzz) reported
@Ask_Spectrum is there an outage is culver city?
